Monitoring and Optimization of Operations in a Fast Food Chain
Case Description:
A fast food chain faced challenges in real-time monitoring of its operational and financial metrics, such as revenue, contribution margin, average preparation time, and delivery time, among others. Dataside developed interactive dashboards on Power BI to provide detailed visibility into operations and strategic support for optimization decisions.
Challenge
The fast food chain needed an efficient way to monitor operational performance across multiple dimensions, including preparation time, delivery, sales, and contribution margin. They faced difficulties identifying operational bottlenecks, such as delays in preparation or delivery, which negatively impacted customer experience and operational efficiency.
Solution
Dataside developed interactive dashboards using Power BI, integrating sales, production, and geographic location data. The visualizations were organized by time, location, and product filters, highlighting areas of high and low performance. The dashboard also included store cluster analyses, enabling revenue projections and insights into factors affecting operations, such as preparation and delivery times.
Benefits
Detailed Visibility of Operational Indicators:
Com o dashboard, a rede de fast food conseguiu monitorar indicadores importantes, como tempo médio de preparo e entrega, com uma visão clara dos pontos fortes e das áreas que precisavam de melhoria.
Identification of Operational Bottlenecks:
The detailed analysis helped identify bottlenecks such as delays and inconsistencies in preparation and delivery processes, enabling quick and corrective actions.
Data-Driven Decision Making:
Real-time data access facilitated decision-making to enhance operational efficiency and customer experience, resulting in a higher contribution margin and reduced average preparation and delivery times.
